How to Request a W-2 Reissue

Just follow these steps. Before you begin you may want to print out this page of instructions so that you can refer to it as you log on.

1. Click on the “Request W-2” button below under step 8.
2. You will come to the log-on screen. Enter your 9-digit employee ID (found on your pay stub, beginning with 802……)
3. Enter your password. For this first time only, your password is the last 4 digits of your social security number followed by your 2-digit month (e.g. February is 02) and day of birth. (You will create a new password for future use, once you logon).

Password Example 22320215

2 2 3 2 0 2 1 5 Last 4 digits of SS# Birth Month Birth Day

4. Once logged on, click on “Employee Self Service” (a) on the left side of the screen. Then click on “Payroll and Compensation,” (b) and then “Payroll and Compensation Home” (c) 5. Click “W-2 Reissue Request.” (d) 6. At the next screen select the year for which you want a W-2 reissued and address to which you would like the W-2 sent. Note: You can only request W-2s for the last three years. Click “Submit”. A representative of the ICI Resource Center will contact you to confirm receipt of your request.

7. Ready to start? Click here:




Website Navigation Questions and Answers
Q: What do I do if I forget my password?
A: You will be expected to re-set your password the first time you login. If you forget the password after that, please contact the Resource Center at 1-877-ICISERV. Note: you will need your 9-digit employee ID (802…) when you call the Resource Center.

Q: What if I do not have a computer at work to access Payroll Self-Service (ePay)?
A: Initially, ePay will only be available through the ICI Intranet. If you do not have a workplace computer you will not be able to access ePay until it becomes accessible through the Internet later this year. When ePay becomes available through the Internet you will receive a notification at home.

Q: The left menu shows the same headings as those in “Payroll and Compensation Home.” Can I use those instead?
A: Yes. Both navigations will get you to the same place if they are named the same.

Q: What do I do it I forget my Employee ID?
A: If you forget your ID you can look at a recent past pay stub or ask your HR Representative.

Q: What do I do if I am unable to access my ePay?
A: If your are unable to access ePay contact the Resource Center at 1-877-ICI-SERV.

Q: Will I be kicked out of enrollment if I wait too long without any activity on the system or I walk away from my desk for a period of time?
A: You will be logged off after 20 minutes of inactivity.

W-2 Reissue Questions and Answers
Q: Why do I get an error message when I choose “mailing address”?
A: Select home address or work location. There is no separate mailing address listed for many employees.

Q: What if the address is wrong on my W-2?
A: If your W-2 address is wrong, call your local HR Representative to make sure that the change is reflected in PeopleSoft.

Q: How many years back can I get a W-2?
A: We will reissue a W-2 for the current year and two previous years.

Q: How will I know that someone received my request?
A: The ICI Resource Center will call you to confirm receipt within 24 hours.

Q: How long will it take to receive my new W-2?
A: You should receive your new W-2 within 10 days after your request.