New Employees – How to Enroll in Benefits



Just follow these steps.

1. After reading through these instructions, click on the “Enroll” button located at Step 9.
2. You will come to the log-on screen. Enter your 9-digit employee ID (found on your pay stub, beginning with 802……, or in your benefits package on your Enrollment Statement). *
3. Enter your password. For the first time only, your password is the last 4 digits of your social security number followed by your 2-digit month (e.g. February is 02) and 2-digit day of birth. (You create a new password for future use once you logon – so you may have already done this).

Password Example 22320215

2 2 3 2 0 2 1 5 Last 4 digits of SS# Birth Month Birth Day

4. Once logged on, click on “Employee Self Service” (a) on the left side of the screen. Then click on “Benefits,” (b) and then “Benefits Home” (c)

5. Click “Benefits Enrollment” (d) at the top of the Benefits Home screen * If you do not have your ID number, please contact your local Human Resources Representative

6. Click the “Select” button at the bottom left of the next screen and follow the instructions on each page.

7. Throughout the screens, click “Edit” on the benefits in which you are enrolling, clicking “Continue” after each enrollment.

8. After enrolling in your benefits make sure to hit the “Submit” button before you leave the site. This will save and send in your benefits.

9. Ready to start? Click here:




Website Navigation Questions and Answers
Q: What do I do if I forget my password?
A: You will be expected to re-set your password the first time you login. If you forget the password after that, please contact the Resource Center at 1-877-ICISERV. Note: you will need your 9-digit employee ID (802…….) when you call the Resource Center.

Q: What if I do not have access to a computer at work or my home Internet connection won't work with eBen?
A: You will need to contact the Resource Center at 1-877-ICISERV.

Q: The left menu shows the same headings as those in “Benefits Home.” Can I use those instead?
A: Yes. Both navigations will get you to the same place if they are named the same.

Q: What happens if I do not enroll within 30 days?
A: As stated in your enrollment materials, you will be defaulted to the coverage listed in your Enrollment Guide.

Q: What do I do if the “Benefits Enrollment” link is not showing?
A: If the “Benefits Enrollment” link is not showing, contact the Resource Center at 1-877-ICISERV.

Q: How do I go back to the previous screen when enrolling?
A: When enrolling it is best to go back to the “Benefits Enrollment” screen by selecting that heading on the left, and then when the new screen comes up select the benefit again.

Q: Will I be kicked out of enrollment if I wait too long without any activity on the system or I walk away from my desk for a period of time?
A: Yes. You will be logged off after 20 minutes of inactivity.

Benefits Enrollment Questions and Answers
Q: What happens if I choose the Health Care FSA and do not agree to the disclaimer?
A: If you do not agree to the disclaimer you will not be enrolled in that plan.

Q: When can I expect to receive my confirmation statement?
A: You should receive your confirmation statement approximately five business days from when you submit your benefits online.

Q: Once I have enrolled in all of my plans, how do I complete my enrollment?
A: Once you are satisfied with your elections, just click on the “Submit” button at the bottom of the “New Hire Enrollment” page.

Dependent/Beneficiary Questions and Answers
Q: Can I enroll beneficiaries in the enrollment process?
A: Yes, you can enroll beneficiaries: Just click “Edit” on the life, AD&D or Supplemental AD&D plans.

Q: Where do I enroll my dependents?
A: When enrolling in each plan you will be asked to add or enroll your dependents.

Q: Why don’t the dependents I add show up in the plan to enroll?
A: Dependents need to be of an eligible age and can only be a son, daughter, spouse or domestic partner. Check your dependent entry to ensure this is the case.